FAQ's

FAQs

Frequently

Asked Question

  • What is your return policy?

    *1 year warranty for all the items against manufacturing defects, subject to inspection report by certified technician


    *7 days money back guarantee, subject to original packing being retained and no tampering or maintenance done on the product.

  • Why are your prices cheaper than other retailers?

    All of our products are direct either from the OEM or the genuine local distributors, hence our prices are the most competitive in the market. Our goal is to build a relationship with our customers spanning the life of their equipment and beyond.

  • How much is delivery?

    *Free Delivery for orders above AED. 1000 anywhere in UAE, outside UAE please select Pickup at checkout and we will contact you with relevant details for delivery.


    *Delivery Chage AED. 25 will be applicable for all the orders below AED. 1000

  • Can I exchange items?

    Items can be exchanged within 7 days from the date of purchase, subject to original packing being retained and no tampering or maintenance done on the product.

  • Do you offer genuine and OEM parts?

    We know that the power industry has a reputation of overcharging and up-selling products and services, non-genuine / counterfeit products are prevalent in the market. To ensure we are a place you can trust, we operate with complete transparency. All of our products are either direct from the OEM or the authorized genuine local distributors, we supply only genuine spare parts straight from the brand authorized partner.

Share by: